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What are Overage Purchases?

How much does it cost?

Nexiwave offers serveral overage purchase plans. You can choose the pricing plan in your Nexiwave's Subscription page (see "Current Plan" section -> Overage Purchases).

I don't like it. How can I turn it off?

You can easily turn it off in your Nexiwave's Subscription page (see "Current Plan" section -> Overage Purchases).

If turned off, will we still receive the voicemail emails?

When overage purchase is turned off, Nexiwave will still send voicemail emails to you, except the transcription field just contains "Voicemail transcription limit reached ...", with the audio file attached. You can still listen the attached audio file for the voicemail.

Many mobile carriers have strict content access control, many users have reported not able to receive SMS text messages.

How to Resolve?

All carriers offers email-to-sms gateway service. To use your carrier's service, please use your carrier's email-to-sms email address in your Nexiwave sub-account page.

Example

For example, if you have a T-Mobile phone number 617-111-2222, you can enrol this Sub-Account: 617111222@tmomail.net.

Email-to-SMS Gateway List

Please find your carriers email-to-sms gateway info below:

Nexiwave service is both US HIPAA Compliant and Canada's PHIPA Compliant.

As regarding to the question of "whether US laws allow HIPAA service be done in Canada?", the answer is absolutely YES. The US Department of Health Guidance on HIPAA & Cloud Computing clearly states:

For more info, please see this guidance from US Department of Health.

Nexiwave experienced a rare email delivery delay issue to Microsoft 365 hosted mailboxes between 2AM EDT March 30, 2022 to approximately 1PM EDT March 31, 2022.

What happened:

• One of our customers enrolled a new system to our service. This system had previously accumulated relatively large amount of internal alert emails (with destination to a single Microsoft 365 mailbox), in deferred state.
• Our throttling threshold was too relaxed comparing to Microsoft 365 throttle threshold. Even though these deferred emails were destined to a single Microsoft 365 mailbox, Microsoft 365 flagged our IP in 2AM March 30, 2022 and would only allow a very small amount of traffic. Nexiwave email deliveries to Microsoft 365 mailboxes were delayed (though no emails were lost).

Actions Taken:

• We took immediate action on March 30, 2022 and tuned a much more strict threshold for this customer.
• We also requested this customer to turn off routing those internal alert emails via Nexiwave.
• After several repeated attempts to Microsoft 365 business support, Microsoft agreed to release our IP from their graylist on March 31, 2022. All delayed emails were successfully delivered after one hour of Microsoft's action.

Further Corrective Measures:

• We plan to further study on our throttling practice against major email service providers.
• We plan to add features so newly enrolled systems will automatically face much strict throttling threshold.

We thank you for your patience in this matter. We are confident that, with the measures listed above, this should not happen again.