Share Nexiwave Voicemail Transcription service among your Microsoft365 mailboxes.
Use Case
Suppose your organization has 1000 Microsoft365 mailboxes, but many are meeting room or group mailboxes, and you really only have 200 employees.
You can purchase 200 Nexiwave Float Licenses and share among your 1000 Microsoft365 mailboxes. Each day, Nexiwave will allow up to 200 mailboxes to use
Nexiwave Voicemail Transcription service.
Pre-requisite
- You are using Microsoft365 as your email service provider.
- You have signed up a Nexiwave subscription plan.
How
- Log into your Nexiwave account and go to Nexiwave Microsoft365 page.
- Authorize the Nexiwave Microsoft365 App (if not yet done).
- Configure the number of Float Licenses in "Step 2: Float License" section.
Q & A
- How much does it cost? Each float license costs the same as a regular Pay-By-Mailbox pricing.
- How long will each float license be reserved? Each user will automatically reserve a float license for a day.
- Do I still need to add our mailboxes in the Sub-Accounts section?
Comparing to Float License, Sub-Accounts represent "reserved" licenses, eg, mailboxes listed in Sub-Accounts do not need to compete for a
Float license. So, you do NOT need to add them in the Sub-Accounts, unless:
- you want certain mailboxes to always have Nexiwave serive enabled (such as high volume help desk mailboxes);
- or, the mailbox is not hosted by Microsoft365;
- Why Nexiwave service does not work for some of our mailboxes? Some possible reasons:
- The mailboxes are not hosted by Microsoft365.
- The mailboxes are Microsoft365 group alias email.
The solution would be: Add them in the Sub-Accounts page and configure to forward their voicemails sent to their Nexiwave custom email addresses.
