Introduction
As an Google G Suite administrator, you can create a "G Suite" Gmail Rule to automatically forward your users' voicemail emails to Nexiwave for Voicemail Transcription processing.
Benefits
- One time configuration for all your users.
Pr-requisite
How
- Go to your G Suite Admin Console: https://admin.google.com, and click "Apps":
- Click "G Suite Core Services":
- Click "Gmail":
- Go to the bottom and click "Advanced Settings":
- In "Routing", click "Configure":
- Add a new routing as follows (Make sure the sender filter matches your telephony provider's voicemail email sender address):
- Click "Add" in "Also deliver to" section. Choose: "Advanced" option -> "Replace recipient" with "dispatch@nexiwave.com" -> Check the "Add X-Gm-Original-To header".
- (The rule basically says: redirect any voicemail emails sent by my voicemail server to Nexiwave first)
- Click "Save" to save the additional recipient address.
- Click "Add Setting" to save this route setting.
That’s it – your users' voicemail emails will now be sent to Nexiwave for transcription first. Nexiwave will transcribe and send a transcribed version email (including both the transcript and audio) back to your user.
PS: Enable "
Auto-Enroll" or manually list your users in your Nexiwave
Sub-Accounts page, otherwise their voicemail emails to Nexiwave will be ignored.
Q & A
- Do I still need to change each user's voicemail email address to the Nexiwave custom email address?
No. When the email is sent to "dispatch@nexiwave.com", our system is smart enough to check other recipients in the email headers and find their corresponding Nexiwave account.
- Can I just BCC the voicemail emails to Nexiwave?
Yes, you can choose "Also deliver to" to "dispatch@nexiwave.com". One issue is your user will receive two voicemail emails of the same voicemail: one from your voicemail server and one from Nexiwave. Note that since the Nexiwave copy contains both the transcript and the audio, so it might be a little annoyance to your users as they would have to process two emails. The choice is however yours.
