Forward To Nexiwave via Google App Gmail Rule

Introduction

As an Google G Suite administrator, you can create a "G Suite" Gmail Rule to automatically forward your users' voicemail emails to Nexiwave for Voicemail Transcription processing.

Benefits

  • One time configuration for all your users.

Pr-requisite

  • A Nexiwave account.
  • Enrolled your users as "Sub-Accounts".

How

  1. Go to your G Suite Admin Console: https://admin.google.com, and click "Apps":
  2. Click "G Suite Core Services":
  3. Click "Gmail":
  4. Go to the bottom and click "Advanced Settings":
  5. In "Routing", click "Configure":
  6. Add a new routing as follows (Make sure the sender filter matches your telephony provider's voicemail email sender address):
  7. Click "Add" in "Also deliver to" section.
  8. Use "dispatch@nexiwave.com" in recipient address:
  9. (The rule basically says: copy any emails sent by my voicemail server to nexiwave)
  10. Click "Save" to save the additional recipient address.
  11. Click "Add Setting" to save this route setting.

 

That’s it – your users' voicemail emails will now be copied to Nexiwave for transcription. Nexiwave will transcribe and send a transcribed version email (including both the transcript and audio) back to your user.
 
PS: don't forget to list your users in your Nexiwave Sub-Accounts section, otherwise their voicemail emails to Nexiwave will be ignored.

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Q & A

  • Do I still need to change each user's voicemail email address to the Nexiwave custom email address?
    No. When the email is sent to "dispatch@nexiwave.com", our system is smart enough to check other recipients in the email headers and find their corresponding Nexiwave account.
  • My users receive two email copies of same voicemail. How can we fix it?
    You can choose Replace the recipient to "dispatch@nexiwave.com", so as your users will only receive the Nexiwave transcribed version of voicemail emails (which includes both the transcript and audio attachment). This is safe: Nexiwave uses 9 level of email backup servers and we haven't missed any emails since 2009. The choice is yours though. Here's how: in the "Also deliver to" section above, you can choose "Advanced" option and then "Replace recipient" (make sure you check the "Add X-Gm-Original-To header" option):



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