Nexiwave provides Voicemail to text service to OASIS A/C Systems' call centre.
Nexiwave provides Voicemail to text service to OASIS A/C Systems' call centre.
Like any call centres, OASIS call centre receives numerous voicemails everyday, particularly during peak hours. Call centre agents can be overwhelmed by the amount of voicemails they have to listen to. This is a very time consuming task. It becomes even more frustrating when they have to rewind and listen the voicemail again and again to get the callback number.
With Nexiwave Voicemail to text service, the call centre agents can now just scan the voicemail transcription to get the main idea. Because Nexiwave Voicemail to text service recognizes phone numbers at over 99% accuracy, the callback task is reduced to a simple click on the recognized phone number. Productivity is significantly improved.
The call centre manager can also quickly glance through the voicemail transcription to get high level idea of what is happening with the customers. Appropriate actions can then be taken.
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